VoIP PBX

VoIP PBX Designing and Implementation

The investment in VoIP SIP trunks can generate a quick and substantial return-on-investment (ROI), since with a SIP trunk connected directly to the telephony service provider, the end user can dispense with costly ISDN BRIs and PRIs, replacing them with service that can cost significantly less. In most cases, the PBX must be an IP-based PBX, communicating with all endpoints over IP, but it may just as well be a traditional digital or analog PBX. The requirements are that an interface for SIP trunking connectivity is available (Ethernet interface) and the SIP protocol is supported.

We gave life to our first virtual PBX in 2008 and we’ve been continuously adding capabilities since. Our features include professional greetings, music on hold, custom auto-attendant, call forwarding, fax with no fax machine, queuing, call recording, conferencing and the list goes on and on!

Creative People offers solutions to ensure that once your VoIP phones are up and running,
they work efficiently and effectively to best meet the needs of your business

Asterisk-based telephony solutions offer a rich and flexible feature set. Asterisk offers both classical PBX functionality and advanced features, and interoperates with traditional standards-based telephony systems and Voice over IP systems. Asterisk offers the advanced features that are often associated with large, high end (and high cost) proprietary PBXs. Some of the features available in Asterisk include:

Scalability

TDMoE (Time Division Multiplex over Ethernet)
Allows direct connection of Asterisk PBX
Zero latency
Uses commodity Ethernet hardware
Voice-over IP
Allows for integration of physically separate installations
Uses commonly deployed data connections
Allows a unified dialplan across multiple offices

Computer-Telephony Integration

Asterisk Gateway Interface (AGI)
Asterisk Manager Interface (AMI)
Asterisk REST Interface (ARI)
Outbound Call Spooling

Speech

Cepstral TTS
Lumenvox ASR

Codecs

ADPCM
CELT (pass through)
G.711 (A-Law & μ-Law)
G.719 (pass through)
G.722
G.722.1 licensed from Polycom®
G.722.1 Annex C licensed from Polycom®
G.723.1 (pass through)
G.726
G.729a
GSM
iLBC
Linear
LPC-10
Speex
SILK

VoIP Protocols

Google Talk
H.323
IAX™ (Inter-Asterisk eXchange)
Jingle/XMPP
MGCP (Media Gateway Control Protocol
SCCP (Cisco® Skinny®)
SIP (Session Initiation Protocol)
UNIStim

Traditional Telephony Protocols

E&M
E&M Wink
Feature Group D
FXS
FXO
GR-303
Loopstart
Groundstart
Kewlstart
MF and DTMF support
Robbed-bit Signaling (RBS) Types
MFC-R2 (Not supported. However, a patch is available)

ISDN Protocols

AT&T 4ESS
EuroISDN PRI and BRI
Lucent 5ESS
National ISDN 1
National ISDN 2
NFAS
Nortel DMS100
Q.SIG

Call Features

ADSI On-Screen Menu System
Alarm Receiver
Append Message
Authentication
Automated Attendant
Blacklists
Blind Transfer
Call Detail Records
Call Forward on Busy
Call Forward on No Answer
Call Forward Variable
Call Monitoring
Call Parking
Call Queuing
Call Recording
Call Retrieval
Call Routing (DID & ANI)
Call Snooping
Call Transfer
Call Waiting
Caller ID
Caller ID Blocking
Caller ID on Call Waiting
Calling Cards
Conference Bridging
Database Store / Retrieve

Database Integration
Dial by Name
Direct Inward System Access
Distinctive Ring
Distributed Universal Number Discovery (DUNDi™)
Do Not Disturb
E911
ENUM
Fax Transmit and Receive
Flexible Extension Logic
Interactive Directory Listing
Interactive Voice Response (IVR)
Local and Remote Call Agents
Macros
Music On Hold
Music On Transfer:

Flexible Mp3-based System
Random or Linear Play
Volume Control

Privacy
Open Settlement Protocol (OSP)
Overhead Paging
Protocol Conversion
Remote Call Pickup
Remote Office Support
Roaming Extensions
Route by Caller ID

SMS Messaging
Spell / Say
Streaming Hold Music
Supervised Transfer
Talk Detection
Text-to-Speech (via Festival)
Three-way Calling
Time and Date
Transcoding
Trunking
VoIP Gateways
Voicemail:

Visual Indicator for Message Waiting
Stutter Dialtone for Message Waiting
Voicemail to email
Voicemail Groups
Web Voicemail Interface

Zapateller

There is no bulky hardware to install or maintain…

Only telephones and a single router!

VoIP Hosting

While you can’t change the clock, you can prioritise projects and delegate tasks to free up a little extra time for business-critical projects. Many companies would rather dedicate precious IT resources to strategic initiatives rather than maintaining their PBX business phone system. Upfront capital investments may be expensive and managing the equipment, upgrades, maintenance and administrative tasks can be tedious and time consuming for IT staff. Why not have your PBX hosted in the cloud instead?

Creative People delivers a complete hosted PBX service and experience that not only frees up your resources, but your office space as well. There is no bulky hardware to install or maintain – only telephones and a single router. You get modern phones with powerful PBX features and an easy-to-use browser-based web portal that lets you quickly manage your phone system and perform most administrative tasks. You always get the latest and greatest features and functionality since we upgrade the system in the cloud without you needing to make another hardware investment. Since your hosted PBX system is managed by us on redundant servers and a secure data connection, you can sleep well, knowing the phone service is reliable and will be there when you need it.